1. Return process

1.1 If you are not satisfied with the product you purchased or encounter any quality problems, please contact the connectionspreschools.com customer service team within 15 days after receiving the goods. Provide your order number and relevant details.

1.2 Our customer service team will facilitate the returns process by issuing a returns authorization and guiding you through the steps to send the goods back to the specified address. Please make sure the item is unused, undamaged and packaged correctly.

1.3 Upon receipt of the returned goods, we will inspect them. Eligible items will be refunded or exchanged accordingly.

  1. Return conditions

2.1 Returned goods must be in original condition, unused, undamaged and correctly packaged.

2.2 Return requests must be made within 15 days of receipt of the goods.

2.3 Please note that certain products (such as personalized items) may not be eligible for returns. Please read the product description carefully before purchasing.

  1. Refund process

3.1 Once the return has been accepted and inspected, connectionspreschools.com will issue a refund to the original method of payment.

3.2 Please allow some processing time for the refund to be completed. Thank you very much for your patience.

transportation policy

  1. Delivery time

1.1 connectionspreschools.com endeavors to process and dispatch orders within 5 days of payment confirmation.

1.2 Delivery times may vary depending on destination and logistics service chosen. Once your order is completed, you will receive tracking information to monitor delivery progress.

1.3 Although we strive to deliver goods in a timely manner, unforeseen circumstances such as weather or traffic conditions may cause delays. Please be assured that we will do everything we can to reduce the occurrence of such incidents.

  1. Shipping costs

To enhance your shopping experience, connectionspreschools.com is proud to offer free shipping on all orders. There are no additional shipping charges regardless of the quantity or value of the item purchased.

  1. Logistics tracking

3.1 You can easily track your package using the order tracking information provided.

3.2 If you have any questions about delivery status, please feel free to contact connectionspreschools.com’s customer service team.

We encourage you to carefully review and agree to connectionspreschools.com’s return and shipping terms before purchasing. If you have any questions or concerns, please feel free to contact our professional customer service team.

Thank you for choosing connectionspreschools.com!